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Terms of service

Version 1.0 (July 2026)

1. DEFINITIONS

Business Customer means a Customer acquiring Goods wholly or mainly for business purposes who is not entitled, in relation to the Order, to a right or remedy that cannot lawfully be excluded under applicable consumer or small-business law.

Business Day means a day other than a Saturday, Sunday or public holiday in Melbourne, Victoria, Australia.

Consumer means a Customer entitled to rights or remedies that cannot lawfully be excluded under applicable consumer law, including a person treated as a consumer under the Australian Consumer Law.

Customer means the person or entity identified as the purchaser in an Order and includes "you" and "your".

Customised Goods means Goods made to the Customer's individual specifications or clearly personalised beyond standard catalogue options. Goods are not Customised Goods merely because they are manufactured after an Order is placed.

Goods means the products identified in an Order Confirmation, including any agreed components or accessories.

Made-to-Order Goods means Goods manufactured after an Order is accepted, whether or not they are Customised Goods.

Mandatory Consumer Law means any law that grants the Customer a right, guarantee, condition, warranty, remedy or protection that cannot lawfully be excluded, restricted or modified by contract.

Order means an offer by the Customer to purchase Goods on these Terms, whether submitted directly or through an authorised automated shopping agent or other electronic service.

Order Confirmation means our written notice accepting an Order and identifying the Goods, quantity, specifications, price, payment terms, delivery details and any agreed variations.

Returns and Refunds Policy means our policy governing Order changes, cancellations, statutory withdrawal rights, voluntary returns, transit damage, faulty or non-conforming Goods, collection arrangements and refunds, in the version applying when the Order is accepted.

Total Price means the total amount payable for an Order, including or excluding taxes, delivery charges, duties and other charges as expressly stated at checkout or in the Order Confirmation.

Website means greenloopglobal.com and any checkout, agentic-commerce interface or ordering channel operated or authorised by us.

we, us and our means Green Loop Global Pty Ltd (ACN 684 637 125), (ABN 47 684 637 125), of Level 5, 447 Collins Street, Melbourne, Victoria 3000, Australia.

2. SCOPE AND PRIORITY

  1. These Terms apply to Orders placed through the Website and to any other Order that incorporates them.
  2. A quotation, trade account agreement, project agreement or other separately signed contract may contain additional or different terms. If so, the separately agreed terms prevail to the extent of any inconsistency.
  3. The Schedule applying to the Customer's delivery country or habitual residence forms part of these Terms and prevails over the general provisions to the extent of any inconsistency.
  4. Our Returns and Refunds Policy and Warranty Terms form part of each Order to the extent applicable. Our Privacy Policy, Shipping Policy and Care and Maintenance Guide also apply where relevant. None of those documents excludes, restricts or reduces any right available under Mandatory Consumer Law.

3. ORDERS AND CONTRACT FORMATION

  1. Product listings and prices are invitations to submit an Order. An Order is an offer by the Customer and is not accepted merely because we receive payment or send an automated acknowledgement.
  2. A binding contract is formed when we issue the Order Confirmation. We may decline an Order before acceptance, including because of a pricing or description error, delivery limitations, regulatory restrictions, suspected fraud, or an inability to manufacture the Goods.
  3. If we decline an Order after taking payment, we will refund the amount paid without undue delay using the original payment method, unless another method is agreed.
  4. An Order submitted through an automated shopping agent or other service is treated as submitted by the Customer only if the Customer authorised that service to act on the Customer's behalf. We may request direct confirmation for an unusual, high-value or materially customised Order before acceptance.
  5. Before placing an Order, the Customer must review the product, quantity, finish, dimensions, delivery address, Total Price and applicable Terms and must correct any error. The Order Confirmation and the version of these Terms applying to the Order will be provided in a form the Customer can retain.

4. MADE-TO-ORDER AND CUSTOMISED GOODS

  1. Most Goods are Made-to-Order Goods and are not held in stock. Unless the Order Confirmation states otherwise, the estimated production lead time is 10 to 14 weeks from the later of Order acceptance, receipt of the required deposit, and approval of any final drawings, finishes or specifications.
  2. The production lead time is not a delivery date and does not include international freight, customs clearance, final-mile delivery or delays caused by Customer-requested changes.
  3. The Order Confirmation will identify any Goods we treat as Customised Goods. A standard product manufactured after ordering is not treated as Customised Goods solely because we do not hold it in stock.
  4. We will notify the Customer if we become aware of a material change to the estimated lead time.

5. PRODUCT DESCRIPTIONS, IMAGERY AND VARIATIONS

  1. We take reasonable care to ensure that descriptions, specifications, images and visualisations are accurate. Renders and photographs illustrate the Goods but are not a substitute for the written specifications in the Order Confirmation.
  2. Screen settings, lighting, photography, recycled or natural materials, surface finishes and production batches may cause reasonable variations in colour, grain, texture and appearance. These variations do not permit us to supply Goods that materially differ from the agreed description, sample or specification.
  3. Dimensions and weights may vary within any tolerance disclosed on the product page, technical specification or Order Confirmation. If no tolerance is disclosed, any variation must be reasonable having regard to the nature and intended use of the Goods.
  4. The Customer must check that the selected dimensions, configuration and delivery access are suitable. Any recommendation we make for a disclosed purpose remains subject to Mandatory Consumer Law, including any non-excludable fitness-for-purpose guarantee.

6. PRICING, PAYMENT AND TAXES

  1. Prices are shown in the currency selected for the Customer's market. The checkout or Order Confirmation will state whether applicable GST, sales tax, VAT, duties, delivery and other charges are included or added separately.
  2. For online Orders, a 30% deposit is payable when the Order is submitted. Unless the Order Confirmation states otherwise, the remaining 70% is payable after we notify the Customer that the Goods are ready for dispatch and before dispatch occurs.
  3. We may charge the remaining balance to the original payment method only where the Customer expressly authorised that charge at checkout. Otherwise, we will provide a payment request.
  4. We may change prices before an Order is accepted. A price change requested because the Customer changes an accepted Order applies only if the Customer approves the revised price in writing.
  5. If an accepted Order contains an obvious pricing or calculation error that a reasonable Customer would have recognised, we may ask the Customer to confirm the correct price or cancel the affected Order and provide a full refund. This does not limit any contrary right under Mandatory Consumer Law.
  6. The international tax and customs treatment of an Order is governed by clause 9 and the information shown at checkout or in the Order Confirmation.

7. ORDER CHANGES AND CANCELLATION BEFORE DELIVERY

  1. A Customer may request a change to, or cancellation of, an Order in accordance with our Returns and Refunds Policy.
  2. Because most Goods are Made-to-Order Goods, we may decline a change-of-mind cancellation after production begins, except where Mandatory Consumer Law gives the Customer a right to cancel or withdraw.
  3. Any refund, retained amount or additional charge arising from a Customer-requested change or cancellation is governed by our Returns and Refunds Policy and Mandatory Consumer Law.

8. DELIVERY

  1. We deliver to the countries and locations enabled at checkout or expressly accepted in an Order Confirmation. Delivery charges are calculated or quoted by destination, consignment characteristics and the delivery service selected.
  2. We will deliver to the delivery address in the Order Confirmation using a carrier and service selected by us, unless otherwise agreed. The included delivery service is the service described at checkout or in the Order Confirmation. Installation, assembly, unpacking and packaging removal are not included unless expressly stated.
  3. Delivery dates and windows are estimates unless we expressly agree in writing that a date is guaranteed. We will use reasonable efforts to meet the estimate and will keep the Customer informed of material delays.
  4. The Customer must provide accurate access information and ensure that the delivery location can safely receive the Goods, including suitable door, lift, stair, loading and turning clearances. We may charge reasonable, evidenced storage, redelivery or special-handling costs caused by inaccurate information, unavailable access or a failed delivery for which the Customer is responsible.
  5. We may deliver an Order in separate consignments where reasonable. We will not impose an additional delivery charge for a split shipment unless the Customer requests it or agrees to the charge.
  6. Nothing in this clause excludes a right to cancel, obtain a refund or claim loss arising from unreasonable delay under Mandatory Consumer Law.

9. INTERNATIONAL DUTIES, CUSTOMS CLEARANCE AND IMPORTER OF RECORD

  1. For every international Order, the checkout or Order Confirmation will state whether customs duties, import taxes and ordinary customs brokerage charges are included in the Total Price.
  2. If the Order is stated to be duties and taxes included, we will arrange export and import customs clearance and will arrange for us or a nominated importing entity to act as importer of record. The Total Price will include the customs duties, import taxes and ordinary brokerage charges required to deliver the Goods to the delivery address, except for any charge expressly identified before the Order is placed.
  3. If the Order is expressly stated to be duties and taxes not included, the Customer will be the importer of record and will be responsible for customs clearance and all customs duties, import taxes, brokerage fees and other import charges. Any third-party charge that cannot reasonably be calculated will be prominently disclosed before the Order is placed.
  4. The Customer must provide accurate information and reasonable assistance required for customs clearance. The Customer is responsible for reasonable storage, redelivery or return costs actually incurred because the Customer fails to provide required information or refuses delivery, except where refusal results from defective, damaged or incorrectly supplied Goods or another right under Mandatory Consumer Law.
  5. The country of manufacture and customs origin will be stated in the applicable product or shipping documentation. Customs origin is not determined by the location of our company.

10. RETURNS, REFUNDS AND FAULTY GOODS

  1. Our Returns and Refunds Policy governs transit damage, shortages, incorrectly supplied Goods, Customer-requested cancellations, statutory withdrawal rights, voluntary change-of-mind returns, faulty or non-conforming Goods, return and collection arrangements, and refunds.
  2. Except where our Returns and Refunds Policy or Mandatory Consumer Law provides otherwise, we do not accept change-of-mind returns for Made-to-Order Goods or Customised Goods.
  3. A Customer should follow the notification, inspection and return procedures in the Returns and Refunds Policy. However, failure to comply with an administrative procedure or requested notification period does not extinguish or reduce a right that cannot lawfully be excluded or restricted.
  4. If there is an inconsistency concerning a cancellation, return, repair, replacement or refund, the applicable Mandatory Consumer Law prevails, followed by the applicable country-specific Schedule, the Returns and Refunds Policy, and then the general provisions of these Terms.

11. COMMERCIAL WARRANTY

  1. Any written warranty supplied with the Goods or published as our Warranty Terms forms part of the Order to the extent stated in that warranty.
  2. The commercial warranty is in addition to, and does not replace or limit, rights and remedies under Mandatory Consumer Law.
  3. A warranty claim must be assessed under the version of the warranty supplied with, or applying to, the Goods when the Order was accepted. We may update a warranty for future Orders but will not retrospectively reduce an accepted warranty.
  4. Where United States federal warranty law applies to a written consumer warranty, the warranty will be identified and made available before sale as required by applicable law and will state whether it is a Full Warranty or Limited Warranty.

12. MANDATORY CONSUMER RIGHTS

  1. Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition, warranty, remedy or liability that cannot lawfully be excluded, restricted or modified under Mandatory Consumer Law.
  2. If a provision of these Terms conflicts with Mandatory Consumer Law, the mandatory provision prevails and these Terms apply with the minimum modification necessary to give effect to that law.
  3. The country-specific statements and procedures in the Schedules supplement this clause. They do not provide an exhaustive statement of every right available to a Consumer.

13. INTELLECTUAL PROPERTY

  1. The Website and its content, including product designs, drawings, images, renders, text, trade marks, Carbon Metrics and Planet Price presentations, are owned by us or used under licence.
  2. The Customer may view and use Website content for personal or internal procurement purposes. The Customer must not reproduce, adapt, distribute, manufacture from, commercially exploit or remove rights notices from that content without the rights holder's written permission.
  3. Third-party trade marks, methodologies and materials remain the property of their respective owners.

14. ENVIRONMENTAL, SUSTAINABILITY AND CARBON INFORMATION

  1. Environmental information displayed in connection with the Goods, including greenhouse-gas estimates, recycled-content information and Planet Price values, is intended to provide product-specific information based on the methodology, data and assumptions identified on the relevant product page or in our published methodology.
  2. Unless expressly stated otherwise, a greenhouse-gas figure is an estimate expressed in kilograms of carbon dioxide equivalent (kg CO2e) for the lifecycle boundary identified with the claim. It is not a product certification, Environmental Product Declaration or independently assured figure.
  3. Planet Price is a multi-impact assessment expressed as a monetary value and is not itself a carbon-footprint figure. Any certification held by Planet Price or another methodology provider relates to that provider and does not certify Green Loop Global, the Goods or a particular environmental claim unless expressly stated.
  4. For each material environmental claim, we will identify or provide access to the applicable functional unit, lifecycle or system boundary, methodology version, reference date, principal data sources, material exclusions, comparison baseline and whether offsets, avoided emissions or end-of-life assumptions are included.
  5. Calculated results may change if source data, methodology, production methods, transport assumptions or other material inputs change. We will correct or update a material claim when we become aware that its data, assumptions or presentation are materially inaccurate or misleading.
  6. Any product comparison is intended to be made on a like-for-like basis using the criteria disclosed with the comparison. A Customer must not treat an estimate as independently verified or use it for mandatory reporting or certification unless the relevant claim expressly permits that use.

15. PRODUCT SAFETY AND RECALLS

  1. The Customer must use, assemble and maintain the Goods in accordance with the supplied instructions and the Care and Maintenance Guide.
  2. The Customer must stop using Goods and contact us promptly if the Customer becomes aware of a serious safety concern.
  3. We may contact the Customer about a safety notice, corrective action or recall. The Customer must provide reasonable cooperation, and we will bear costs to the extent required by law.

16. TITLE AND RISK

  1. Title to the Goods passes to the Customer when the Total Price has been paid in full, subject to any earlier transfer required by Mandatory Consumer Law.
  2. Risk of loss or damage remains with us until the Customer or a person nominated by the Customer, other than our carrier, takes physical possession of the Goods.
  3. If the Customer appoints a carrier independently and we did not offer or arrange that carrier, risk may pass when the Goods are delivered to that carrier to the extent permitted by applicable law.

17. LIABILITY

  1. We do not exclude or limit liability for fraud, fraudulent misrepresentation, deliberate misconduct, death or personal injury caused by negligence, breach of Mandatory Consumer Law, or any other liability that cannot lawfully be excluded or limited.
  2. For a Consumer, we are responsible for loss or damage caused by our breach that was reasonably foreseeable when the contract was formed. We are not responsible for business losses suffered by a Consumer, including loss of profit, revenue, opportunity or business interruption, except to the extent Mandatory Consumer Law provides otherwise.
  3. We are not liable to the extent that loss or damage was caused by the Customer's unreasonable act or omission, inaccurate information, misuse of the Goods or failure to take reasonable steps to mitigate the loss.
  4. Any limitation applying to a Business Customer must be set out in a quotation, trade agreement or other separately agreed business terms. The price-paid cap in the previous version of these Terms does not apply to a Consumer.

18. EVENTS OUTSIDE REASONABLE CONTROL

  1. We are not responsible for delay or failure caused by an event outside our reasonable control, including natural disaster, epidemic, war, civil disturbance, government action, industrial dispute, port closure, carrier disruption, customs hold, cyber incident, utility failure or material supply interruption, provided that we take reasonable steps to avoid and mitigate the effect.
  2. We will notify the Customer of a material delay and provide a revised estimate. The Customer may cancel affected undelivered Goods if the delay becomes unreasonable or if a cancellation right arises under Mandatory Consumer Law.
  3. If an event outside reasonable control delays delivery for more than 60 days beyond the latest estimated delivery date, either party may cancel the affected undelivered Goods by written notice. We will refund amounts paid for those Goods, less no deduction unless the Customer expressly agrees otherwise or applicable law permits it.

19. WEBSITE AVAILABILITY AND ERRORS

  1. We may correct typographical, technical or system errors and may suspend the Website for maintenance or security. We will not alter an accepted Order without the Customer's agreement, except where permitted by these Terms or required by law.
  2. We are not responsible for an Order failure caused solely by a third-party agent, network or payment service outside our reasonable control, but this does not affect our obligations once we accept the Order or any non-excludable right of the Customer.

20. PRIVACY AND ELECTRONIC COMMUNICATIONS

  1. We handle personal information in accordance with our Privacy Policy and applicable privacy law.
  2. The Customer agrees that Order Confirmations, invoices, notices and contractual documents may be provided electronically to the email address or electronic account supplied by the Customer, in a form that can be retained and reproduced.
  3. Consent to receive transactional communications does not constitute consent to receive marketing communications.

21. GOVERNING LAW AND JURISDICTION

  1. These Terms and each Order are governed by the laws of Victoria, Australia.
  2. If the Customer is a Consumer, this choice of law does not deprive the Customer of any protection, right or remedy that cannot lawfully be excluded or limited under the laws that would otherwise apply, including the mandatory laws of the country, state or province in which the Customer ordinarily resides.
  3. Subject to those mandatory rights, the parties submit to the non-exclusive jurisdiction of the courts of Victoria, Australia, and courts competent to hear appeals from those courts. A Consumer may also bring proceedings in any court or tribunal available under applicable Mandatory Consumer Law.
  4. For a Consumer in Quebec, Schedule 3 applies instead of paragraph (a).
  5. To the extent the United Nations Convention on Contracts for the International Sale of Goods would otherwise apply to an Order with a Business Customer, it is excluded unless the parties expressly agree otherwise in writing.

22. COMPLAINTS AND CONTACT DETAILS

  1. Questions, complaints and notices may be sent using the contact details published on the Website or by post to Green Loop Global Pty Ltd, Level 5, 447 Collins Street, Melbourne, Victoria 3000, Australia.
  2. The availability of a telephone contact channel does not limit the Customer's right to give notice by another method permitted by law.
  3. We aim to acknowledge a complaint within five Business Days and will seek to resolve it within a reasonable time having regard to its complexity and any required inspection.

23. CHANGES TO THESE TERMS AND POLICIES

  1. We may update these Terms and any incorporated policy for future Orders. The version of these Terms and each incorporated policy provided or made available when an Order is accepted applies to that Order.
  2. We will not retrospectively amend an accepted Order or reduce an existing right without the Customer's express agreement, except where a change is required by law and cannot reasonably operate otherwise.

24. GENERAL

  1. If a provision is invalid or unenforceable, it is to be read down to the minimum extent necessary and, if it cannot be read down, severed. The remaining provisions continue to operate.
  2. A failure or delay in exercising a right is not a waiver of that right.
  3. We may assign or transfer an Order only if doing so does not materially reduce the Customer's rights. The Customer may transfer an Order with our reasonable written consent or where permitted by law.
  4. These Terms, the Order Confirmation and any document expressly incorporated into them record the agreement concerning the Order. Nothing in this clause excludes liability for a representation that cannot lawfully be excluded.
  5. Headings assist reading and do not affect interpretation. The words "including", "such as" and similar expressions are not limiting.

COUNTRY-SPECIFIC CONSUMER SCHEDULES

The following provisions apply only to a Consumer in the stated jurisdiction.
They prevail over inconsistent general provisions.

SCHEDULE 1 - AUSTRALIA

  1. If you are a Consumer within the meaning of the Australian Consumer Law, our Goods come with guarantees that cannot be excluded under that law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
  2. Nothing in these Terms excludes, restricts or modifies a right or remedy under the Australian Consumer Law. A business purchaser may also be a Consumer under that law, including where the statutory price threshold or ordinary household-use test is satisfied.
  3. The procedures for notifying us of a problem, arranging inspection or collection, and obtaining a repair, replacement, refund or other remedy are set out in our Returns and Refunds Policy. That Policy does not limit any right or remedy available under the Australian Consumer Law.

SCHEDULE 2 - UNITED STATES

  1. Nothing in these Terms limits any right or remedy that cannot be waived under applicable federal or state law.
  2. Any written consumer warranty supplied with the Goods gives the Customer specific legal rights. The Customer may also have other rights that vary from state to state. The applicable warranty will be made available before sale where required.
  3. These Terms do not create a general voluntary cooling-off right for an online purchase. Customer-requested cancellations, voluntary returns, faulty-product claims and refunds are governed by our Returns and Refunds Policy, subject to any right or remedy that cannot be waived under applicable federal or state law.
  4. Sales tax and any other governmental charge will be included or separately identified at checkout as required by applicable law. Import duties and importer-of-record responsibility are governed by clause 9.

SCHEDULE 3 - CANADA, INCLUDING QUEBEC

  1. Consumers may have rights and remedies under applicable federal, provincial and territorial laws that cannot be waived or limited. These Terms and any commercial warranty are in addition to, and do not replace or limit, those rights and remedies.
  2. Taxes, delivery charges and any possible third-party customs duties or brokerage charges will be disclosed before the Order is placed to the extent required by applicable law.
  3. For a Consumer in Quebec:
    1. a French version of these Terms and related contractual documents will be provided before the contract is concluded. The contract may be concluded in English only after the French version has been provided and the Consumer expressly chooses English;
    2. clause 21(a) does not apply. The Order is governed by the laws of Quebec and the applicable federal laws of Canada, and nothing restricts the Consumer's right to bring proceedings in Quebec;
    3. the Consumer benefits from the legal warranties of fitness for ordinary use, durability for a reasonable period, conformity and any other mandatory warranty under Quebec law;
    4. before a distance contract is concluded, we will provide the required merchant, product, price, cost, delivery, cancellation, return and refund information prominently and will give the Consumer an express opportunity to accept or decline the proposal and correct errors;
    5. a copy of the distance contract will be sent in a form the Consumer can easily retain and print within the period required by law; and
    6. a deposit or prepayment will be collected only through a payment method that provides any chargeback protection required by applicable Quebec law.
  4. Customer-requested cancellations, statutory cancellation rights, returns, faulty-product claims, refunds and applicable chargeback procedures are described in our Returns and Refunds Policy, subject to applicable federal, provincial and territorial law.

SCHEDULE 4 - UNITED KINGDOM

  1. Nothing in these Terms affects the Consumer's statutory rights. Goods must be of satisfactory quality, fit for purpose and as described, and statutory remedies may include repair, replacement, price reduction, rejection and refund.
  2. For an online or other distance Order, statutory cancellation rights may apply. The applicable cancellation period, return period, refund timing, direct return-cost disclosures, diminished-value rules, cancellation methods and exceptions are set out in our Returns and Refunds Policy.
  3. Our Returns and Refunds Policy also explains the procedures applying to faulty, damaged, misdescribed or otherwise non-conforming Goods. Nothing in that Policy limits the Consumer’s statutory rights.

SCHEDULE 5 - NETHERLANDS AND EUROPEAN UNION CONSUMERS

  1. Nothing in these Terms limits mandatory rights under Dutch or European Union consumer law. Goods must conform to the contract, and remedies may include repair, replacement, price reduction or termination and refund. Any commercial warranty is additional to the statutory conformity guarantee.
  2. For an online or other distance Order, statutory withdrawal rights may apply. The applicable withdrawal period, return procedure, refund requirements, direct return costs, diminished-value rules, electronic withdrawal method and exceptions for genuinely customised or personalised Goods are set out in our Returns and Refunds Policy.
  3. Our Returns and Refunds Policy also explains the procedures applying to Goods that do not conform to the contract. Nothing in that Policy limits any mandatory right under Dutch or European Union law.
  4. The choice of Victorian law in clause 21 does not deprive the Consumer of mandatory protection under the law of the country in which the Consumer habitually resides. The Consumer may use any court or forum available under mandatory European or Dutch law.